FAQs

Who can buy your products?

Orma SM is aimed at operators who have a VAT number.There are no retail sales.

How can you buy your products?

Orma SM sells with the B2B ecommerce platform and with intermediaries and agents

Is there a minimum amount for order ?

No,quantities must be counted as a whole package

Is it possible to purchase multiple packages with a single delivery?

Yes, any variations depend on the number of packages, their weight and their volume

Do you assemble the products?

No,the offer is for supply only.For electrical and electronic items,we raccomend that to take contact with qualified installers

Are the products certified?

All products are certified and in compliance with European regulations.

Are deliveries on time?

our protocol guarantees 95% punctuality. In certain periods of the year with many shipments and in particular in this moment of pandemic, deliveries can be subject to unpredictable delays.

What type of payment do you accept?

Credit Card,Paypal,TT Transer

do retailers have a specific treatment??

Yes, retailers intended as "repeat buyers" can get additional discounts

What kind of assistance do you offer

We offer full assistance on both products that fall within the terms of the warranty and those that are out of warranty

do you accept the return??

.Yes, the rules imposed by legislative decree n ° 185 of 22 May 1999 in implementation of directive 97/7 / EC on the protection of consumers in the field of distance contracts are valid

How can I contact you

Through tickets to the email addresses displayed on the site, by telephone for urgent matters. It is possible to obtain detailed and fast information by registering on our platform Porto CRM Orma/

Can I collect directly from your warehouse?

At the moment, this solution is not available as most of the items handled are managed through the use of integrated logistics platforms, which allows us to optimize costs and transfer the savings to the final price of the items..

Are there any promotions and coupons?

Yes, for special events and anniversaries, coupons are issued that can be used, for a programmed period of time, to make purchases online on our platform..

Do you ship abroad?

In any place just ask us in advance for the cost
For anything not shown in the list, you can send us your questions at the following link 
YOUR QUESTIONS

FAST ANSWERS